Returns & Exchanges

At Lunã, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your selection isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the original items with all tags attached into their original packaging or a secure mailing bag to ensure they remain protected during transit.

3

Attach the Label

Download and print the pre-paid shipping label provided in the portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Drop your package at any authorized courier location and keep your tracking receipt; we will notify you once your refund or exchange has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing